All orders and other requests received are subject to acceptance by Floral Fancy Design, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Delivery Services and Cut –off Time
Same-Day Delivery

=> In same day delivery is normally available from Monday to Saturday (10am to 7pm) and Sunday or Public Holiday (10am to 4pm) on orders received before 5pm.
=> All orders will take minimum 4 hours to reach recipients from the time you made the order.
=> Kindly select specific time option if you require the order to be delivered on the specific time between 10am-7pm by paying higher delivery fee. However the delivery timing will be a plus or minus 1 hour from the specific timing as requested.
=> If you indicated specific delivery timing but do not pay higher fee, your request will be subject to availability.
=> If you require same day delivery for order placed after 5:00 pm, please call us directly at +91-7042517184, 8377874114 or whatsapp to 8377874114. We’d gladly try our best to assist.

Same-Day Delivery in Outstation

=> For outstation delivery, same day delivery is available from Monday to Saturday (10am to 7pm) and Sunday or Public Holiday (10am to 3pm) on orders received before 12 noon. We will notify you if the order cannot be delivered on the same day. However in the event where the delivery location is too remote or unreachable by our branch, we will contact you before the intended delivery date to offer a full refund and cancellation of your order.
=> All orders will be delivered to the Recipient’s address submitted by the Sender but not necessarily to the named Recipient personally. Our delivery team will try their best to hand over the flowers/gifts to the named Recipient directly at the time of delivery.

In Peak Delivery days

=> For peak delivery days, please order at least two (2) days in advance to make sure that delivery is on time. We will not be able to promise any special delivery time request as we will be expecting large volume of order. Our delivery team will send orders by batch based on their route, depending on the delivery areas and address.
=> Price Adjustment during Peak Season
=> All prices shown and all transactions
=> All prices shown are excluded delivery charge. Our delivery charges are based on your delivery address POSTCODE.
During the super peak season specifically Valentine’s Period (10th-15th February), due to the high demand worldwide, the flower cost will be increased multi-fold. Hence, we reserved the right to increase price accordingly during the Valentine’s Day period.

Alcoholic Items

=> Alcoholic items are strictly for non-Muslim buyers and recipients & above 21 years old.

Outstation Order

=> For outstation orders we reserved the rights to replace the add-on in the case of stock runs out or due to unavailability. As the flower arrangement was prepared by our partner florist, we cannot guarantee the final arrangements visual presentation.

Substitution Policy

=> All Products are subject to availability. In the event of supply difficulties, we reserve the right to use substitute materials at equivalent or greater value and quality without any prior notice. In terms of special requests by customers, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower or flower type, we will try our best to accommodate the request subject to the availability.

Offers and promotion codes

=> At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
=> In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail.

Refund Policy

=> Non Valentine Period (All delivery/pick-up date except 10th Feb – 15th Feb)
As our products are mostly perishable, please revert to us as soon as possible if you are not satisfied with the product. All refund requests will be dealt on a case by case basis. We will investigate the issue and assist further. Please take note that you will need to email us (floralfancy09@gmail.com) the picture of the wilted/damaged/faulty product within 24 hours of receipt in order to be eligible for a refund/ replacement (if any).
=> Cancellation requests made within 48 hours of the delivery/pick-up date will not receive a refund. If the cancellations made 48 hours or more in advance of the delivery/pick-up date, we have a transaction charge of 10% of the purchase price. As such refunds will be paid back to the customer at purchasing price less 10%.
=> The refund will be processed within 7 working days.
=> Valentine’s Period (delivery/pick-up date : 10th Feb – 15th Feb)
=> Cancellation of order is not allowed for delivery date/pick-up 10th Feb – 15th Feb. No refund will be made after the order is placed and paid. Changes of items are subject to availability.